Returns & Refunds Policy

Britannia Recliner Centre
Company Registration Number: 17351389
1B Mancetter Square, Werrington, Peterborough, PE4 6BX

We want every customer to be delighted with their new furniture. If something isn’t right, we will always work with you to put it right as quickly as possible. This Returns & Refunds Policy explains how returns, exchanges and refunds work depending on how and where your order was placed.

All furniture purchased in‑store is manufactured to order. Because of this, returns and cancellations are only accepted in the event of a manufacturing fault or damage identified before delivery.

Once delivered, in‑store orders cannot be returned or refunded unless the product is faulty.

As a gesture of goodwill, we offer a 48‑hour cooling off period for all in‑store orders (excluding Express Delivery items). During this period, you may cancel or amend your order without any charges.

After 48 hours, cancellations or amendments will incur the standard cancellation fee detailed in our Terms & Conditions.

If you placed your order online or by telephone, you are covered by the Information, Cancellation and Additional Charges Regulations (ICAC). You have a legal right to cancel your order within 14 days of receiving your goods.

Important: Goods must be kept in “as new” condition during this period. This includes:

• Keeping all labels and fire tags attached
• Avoiding wear, damage or staining
• Maintaining the furniture in a clean, unused condition

A collection fee of £100 applies for returning goods under distance selling regulations. We reserve the right to deduct an amount if the furniture is not returned in perfect condition.

Express Delivery items that are ready for dispatch but not yet delivered may be cancelled with a fee of £100 or 10% of the order value (whichever is greater).

Clearance and ex‑display items are sold as seen and are non‑returnable unless a manufacturing fault is identified. These items:

• Must be fully paid at the point of purchase
• Are exempt from the 48‑hour cooling off period
• Carry a 1‑year motor guarantee only (where applicable)
• Cannot be returned due to cosmetic imperfections visible at the time of sale

If your furniture arrives damaged or develops a manufacturing fault within 30 days of delivery, you are entitled to a full refund or replacement.

We may need to inspect the item to confirm the fault before processing a refund or replacement.

After 30 days, faults are covered under our guarantee policy. Usage fees may apply for items over 6 months old.

Many of our products include extended guarantees, including:

• 10‑year frame guarantee on selected ranges
• 5‑year motor and mechanism guarantee on electrically adjustable chairs
• 10‑year mechanical guarantee on Stressless® swivel chairs

Guarantees do not cover normal wear and tear, misuse, incorrect cleaning, or damage caused by insufficient care.

If you need to request a return, refund or exchange, please contact us:

Telephone: 01733 325566
Email: sales@reclinercentre.com

Or write to:
Customer Service Department
Britannia Recliner Centre
1B Mancetter Square, Werrington, Peterborough, PE4 6BX

All returns and refunds are processed in accordance with our full Terms & Conditions. Nothing in this policy affects your statutory rights.