Privacy Policy

Britannia Recliner Centre
Effective Date: 1st August 2026

This Privacy Policy explains how Britannia Recliner Centre (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website, contact us, or purchase products from us. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (GDPR).

Britannia Recliner Centre
1B Mancetter Square, Werrington, Peterborough, PE4 6BX
Company Registration Number: 17351389

If you have any questions about this Privacy Policy, you can contact us at:
Email: sales@reclinercentre.com
Telephone: 01733 325566

We may collect the following types of personal information:

• Identity data: name, address, phone number, email address
• Order information: products purchased, delivery details
• Payment information: processed securely by third‑party payment providers
• Technical data: IP address, browser type, device information
• Usage data: pages visited, time spent on site, interactions
• Communication data: emails, enquiries, customer service interactions
• Account data: login details, order history (if you create an account)

You may browse our website anonymously.

We collect data in the following ways:

• When you place an order
• When you create an account
• When you contact us
• When you sign up for marketing
• When you use our website (cookies, analytics)
• When you leave comments or upload media
• When you interact with embedded content

We use your personal information to:

• Process and deliver your orders
• Provide customer service and technical support
• Improve our website and services
• Personalise your shopping experience
• Send order updates and service messages
• Send marketing emails (only if you opt‑in)
• Administer promotions or events
• Maintain accurate customer records

We will never sell your personal information.

We process your data under the following legal bases:

• Contract: to fulfil your order
• Consent: for marketing communications
• Legitimate interest: to improve our services and website
• Legal obligation: for tax, accounting, and regulatory requirements

We use appropriate technical and organisational measures to protect your personal information. Payment data is encrypted and processed by secure third‑party providers, and no card details are stored by us. Access to personal data is restricted to authorised staff and our systems are monitored for security and performance.

We may share your data with:

• Delivery partners
• Payment processors
• IT and website service providers
• Manufacturers (for warranty or repair purposes)
• Legal or regulatory authorities (only when required)

We do not sell or trade your personal information.

We retain personal data only as long as necessary:

• Order records: up to 7 years (legal requirement)
• Customer accounts: until you request deletion
• Comments: indefinitely unless removed
• Technical logs: short‑term for security and analytics

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent (for marketing)
• Request a copy of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at sales@reclinercentre.com.

If you leave comments on our website, we collect the data shown in the comments form, as well as your IP address and browser user agent to help with spam detection. An anonymised string created from your email address may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

Articles on this site may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed additional third‑party tracking, and monitor your interaction with that embedded content.

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will reflect the latest version. We recommend that you review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we use your data, please contact:

Britannia Recliner Centre
1B Mancetter Square, Werrington, Peterborough, PE4 6BX
Email: sales@reclinercentre.com
Telephone: 01733 325566