Warranty Summary

Britannia Recliner Centre
Company Registration Number: 17351389
1B Mancetter Square, Werrington, Peterborough, PE4 6BX

We are committed to supplying high‑quality furniture designed for long‑term comfort, reliability and performance. Every product we sell is supported by a comprehensive warranty to give you complete peace of mind.

Most of our furniture includes a manufacturer’s warranty covering defects in materials and workmanship. This warranty begins on the date of delivery and applies only to Mainland UK.

• Coverage applies to manufacturing defects only
• Normal wear and tear is not covered
• Damage caused by misuse, incorrect cleaning or insufficient care is excluded
• Warranty claims may require inspection to confirm the fault

Many of our chairs and sofas include a 10‑year frame guarantee. This covers:

• Structural frame integrity
• Frame springs
• Manufacturing defects affecting the frame

This guarantee excludes:

• Swivel chair ranges
• Damage caused by improper use or insufficient care
• Fabric, foam or cushion wear

All electrically adjustable riser recliners include a 5‑year guarantee covering:

• Motorised mechanisms
• Handset controls
• Electrical components

This guarantee does not cover:

• Damage caused by liquid spills
• Incorrect operation
• Wear caused by misuse or overloading

Stressless® swivel chairs include a 10‑year guarantee on the mechanical swivel mechanism. This covers manufacturing defects and mechanical failures.

Guarantee exclusions include:

• Fabric or leather wear
• Foam or cushion compression
• Damage caused by misuse or incorrect care

Clearance and ex‑display items include a 1‑year motor guarantee only (where applicable). All other components such as fabric, foam, frames and cushions are excluded from warranty coverage.

These items:

• Are sold as seen
• May include cosmetic imperfections
• Cannot be returned due to visible wear or showroom use

Products purchased with Castelan Group Stain Protection are covered for 5 years against everyday spills and stains.

For more information, contact Castelan Group directly:
Telephone: 0370 320 3333

The following are not covered under any warranty:

• Normal wear and tear
• Fabric pile crush (including chenille)
• Damage caused by pets
• Damage caused by incorrect cleaning products
• Damage caused by insufficient daily maintenance
• Changes in medical needs or suitability of the chair
• Damage caused by incorrect measurements or installation conditions

If you believe your furniture has developed a fault covered by warranty, please contact us:

Telephone: 01733 325566
Email: sales@reclinercentre.com

We may request photographs or arrange an inspection to confirm the fault. If a repair is not possible, we will offer a like‑for‑like exchange or partial refund depending on the circumstances.

All warranty claims are handled in accordance with our full Terms & Conditions. Nothing in this Warranty Summary affects your statutory rights.