Terms and Conditions

Britannia Recliner Centre
Company Registration Number: 17351389
Registered Office: 1B Mancetter Square, Werrington, Peterborough, PE4 6BX

In these Terms & Conditions, the following definitions apply:

• “Company”, “we”, “us”, “our” refers to Britannia Recliner Centre, Company Registration Number 17351389.
• “Customer”, “you”, “your” refers to the person purchasing goods or services from us.
• “Goods” refers to any furniture, accessories or related products supplied by Britannia Recliner Centre.
• “Order” refers to the request made by the customer to purchase goods or services, whether placed in‑store, online or by telephone.
• “Contract” refers to the legally binding agreement formed once an order is placed and confirmed.
• “Bespoke Goods” refers to items manufactured to a customer’s specific requirements.
• “Standard Goods” refers to items manufactured in standard sizes, colours or specifications.
• “Express Delivery Goods” refers to items available for immediate or accelerated delivery.
• “Clearance Goods” refers to ex‑display, refurbished, discontinued or showroom stock sold at a reduced price.
• “Distance Selling” refers to orders placed online or by telephone without visiting the showroom.
• “Cooling Off Period” refers to the 48‑hour goodwill period offered for in‑store orders.
• “Guarantee” refers to the warranty period provided for specific goods.
• “Force Majeure Event” refers to events outside our reasonable control that prevent or delay fulfilment of our obligations.

When placing your order, we will take you through your selected products and services in detail, including operation, maintenance and care information. All details such as fabrics, colours, size and fit will be checked and verified. You will be asked to sign to confirm the order. By signing, you agree that the order is correct. A 30% cancellation or amendment fee applies.

It is your responsibility to ensure that your furniture will fit into your home. We cannot be held responsible for furniture returned due to access issues. Standard cancellation fees apply.

In‑store orders form part of a legally binding contract and cannot be cancelled without a 30% charge.

Calls may be recorded for training and monitoring purposes and are deleted after 180 days.

Lead times are approximate and may vary during holiday periods or factory shutdowns.

We deliver to Mainland UK only. Delivery outside the UK can be arranged to a UK port or postcode. Free delivery is offered within 25 miles of PE4 6BX.

We offer a 48‑hour cooling off period for in‑store orders (excluding Express Delivery products). Orders may be cancelled or amended within this period without charge.

After 48 hours, cancellation or amendment will incur charges as detailed in the Cancellation section.

Express Delivery products ready for dispatch incur a cancellation fee of £100 or 10% (whichever is greater).

All prices are in sterling. Prices may change due to circumstances beyond our control, including VAT changes.

If you are chronically ill or disabled and the product is marked ‘VAT free’, you may be eligible for VAT relief. You must complete and sign the Eligibility Declaration. Penalties apply for false declarations. VAT relief applies to Riser Recliners only.

We accept cash (in‑store or home visit), cheque, debit/credit card, and bank transfer. Cheques are accepted only for custom products and must clear before ordering.

Express Delivery, 7–14 day delivery and clearance items require full payment at point of sale.

Other products require a minimum deposit of 30% or £100. The balance must be paid on delivery or within 6 weeks of ordering.

Goods remain the property of Britannia Recliner Centre until paid in full.

Delivery teams require clear access to the room of choice. We cannot provide specific time slots but will advise morning or afternoon delivery.

Two‑man delivery includes unpacking, installation and removal of packaging.

Items for disposal must be dismantled prior to delivery. We cannot dismantle goods. Disposal is £60 per seat and must be like‑for‑like.

Applies only to online or telephone orders. Customers have a 14‑day right to return or exchange. Goods must be kept in “as new” condition and all labels must remain intact.

Collection fee for returns is £100. We reserve the right to deduct amounts for damage or wear.

Furniture is manufactured to order. Cancellation after 48 hours incurs a 30% charge (or £100 if greater). Bespoke ranges incur a 100% charge.

In‑store cancellations after delivery are only accepted for faults or damage.

Distance selling cancellations do not incur the 30% charge.

Storage can be arranged in exceptional circumstances. Full payment is required once manufacture is complete. Allow 4–6 weeks for dispatch from hold.

• Must be fully paid at point of purchase
• Sold while stocks last
• Imperfections must be highlighted at sale
• No 48‑hour cooling off period
• 100% cancellation fee applies
• 1‑year motor guarantee only
• Refunds only if no suitable replacement is available

Faulty or damaged goods may be refunded or replaced within 30 days. We reserve the right to inspect goods before agreeing to refund or replacement.

Usage fees may apply for items over 6 months old.

We offer a 10‑year frame guarantee on selected furniture (excludes swivel range). Electrically adjustable chairs include a 5‑year mechanism and handset guarantee.

Stressless® swivel chairs have a 10‑year mechanical guarantee.

Clearance/ex‑display items have a 1‑year motor guarantee only.

Guarantees exclude normal wear and tear, lack of care, incorrect cleaning or misuse.

Castelan Group Stain Protection provides 5‑year cover for spills and stains.

We do not exclude liability for death or personal injury caused by negligence, fraud or any matter unlawful to exclude.

We are not liable for losses such as income, business, savings or data. We are not liable for incorrect measurements or specifications provided by the customer.

Products are for domestic use only. Business users must ensure appropriate insurance. Liability for business use is limited to replacement value.

Commercial use requires written confirmation and relevant safety certification.

We are not liable for delays caused by events outside our reasonable control (Force Majeure), including natural disasters, war, terrorism, transport failure, supplier issues, or extreme weather.

If you are unhappy with any aspect of your product or service, please contact us:

Telephone: 01733 325566
Email: sales@reclinercentre.com

Written complaints may be sent to:
Customer Service Department
Britannia Recliner Centre
1B Mancetter Square, Werrington, Peterborough, PE4 6BX

These terms are governed by the laws of England. Any disputes will be resolved exclusively in the English courts.

If any part of these terms is found invalid, the remaining sections remain enforceable.

Copyright © Britannia Recliner Centre Ltd. All rights reserved.